Terms and Conditions

Guide

Day trips are only available for groups of at least 20 people (smaller groups are possible with a slight price adjustment). Up to 25 participants, only one guide is needed. From 26 participants onwards, a second guide is automatically provided. If your group has fewer than 25 people but you still wish to have a second guide, an additional fee will apply.

Guided tour rates

If you do not have a full or half day available, shorter guided tours of one or more hours are also possible. A strict maximum of 25 people per guide applies.

  • €80 for up to 2 hours (unless otherwise stated)

  • €40 per additional hour

Programme

Starting times and programmes can be adapted to the group’s wishes. Half-day excursions can also be arranged. Arrangements with catering establishments are made by Visit Dendermonde. Day trips always end at the Grote Markt in Dendermonde, unless otherwise specified.

Transport

Transport must be arranged by the group itself.

Prices

All prices include service and VAT (where applicable) and are valid until the end of 2026. Visit Dendermonde reserves the right to adjust the prices listed in the brochure in case of rate changes by third-party providers. Payment must be made in advance in euros by bank transfer to the account of the City of Dendermonde – City Promotion.

Cancellation

Cancellations must always be made in writing. Guided tours and day trips can be cancelled free of charge up to 10 working days in advance. After that, an administrative fee of €50 will be charged.

Final participant count

Five working days before the trip, the exact number of participants must be communicated by phone. The final invoice will be based on this number; no cancellations or refunds are possible afterwards. If the actual number of participants differs by more than 25% from the confirmed number, a €50 fee will be charged.

Changes and liability

Visit Dendermonde reserves the right to make changes to the itinerary or accommodation if valid reasons exist. Visit Dendermonde cannot be held liable for any accidents or for third-party services included in the arrangements.

Period

Guided tours: all year round except on Mondays, public holidays, the first Saturday of October, and during the following periods:

  • 1–6 January

  • 17–31 August

  • first Saturday of October

  • 21–31 December

Day trips: all year round except on Mondays, Tuesdays, public holidays, and during the following periods:

  • 1–6 January

  • 17–31 August

  • first Saturday of October

  • 21–31 December

Company visits and services provided by third parties can only be booked by phone or email.

Reservation

Reservations for guided tours or day trips must be made at least 4 weeks in advance to:
Visit Dendermonde
Town Hall – Grote Markt
9200 Dendermonde
groepsuitstappen@dendermonde.be

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